Getting Started
How do I purchase tickets?
You can purchase tickets through our website or by calling our friendly team at 1800 370 739 (Mon-Fri 10:00am-7:00pm AEST).
Are my tickets tax deductible?
Under current Australian government taxation legislation, the purchase of Lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return. Donations of $2 and over made directly to the RSPCA are tax deductible. Should you wish to support animal welfare in this way, please do so here.
How are winners notified?
Upon completion of the Draw, all winners are contacted by email or phone. The full list of lottery results is published on our website here by 3:00pm AEST on Draw day.
What happens if not all tickets are sold / what happens if an unsold ticket is drawn?
All sold and unsold tickets are entered into each RSPCA Lottery draw. In the event that an unsold ticket is drawn for any of our prizes, a redraw occurs and a new ticket is selected. This continues until a sold ticket is drawn. All the prizes are awarded each lottery, and there are no jackpots or un-awarded prizes.
How do I provide feedback?
We would love to hear from you. There are several ways you can contact us. They include:
- Completing an online enquiry form
- Emailing us at [email protected]
- Contacting our team on 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST)
- Through our Facebook Page
Who is Surge Direct and why are they calling me?
Surge Direct is a trusted telemarketing agency based in Australia, partnering with the RSPCA to assist with the RSPCA Lottery. They may contact you to assist with ticket purchases, or inform you about lottery promotions. Surge Direct follows strict privacy protocols to ensure your information is secure.
If you prefer not to receive calls, you can opt-out by informing the representative or emailing the RSPCA Lottery support team at [email protected]. Surge Direct helps raise essential funds for the RSPCA, supporting animals in need. For more information, visit the Surge Direct website here.
Do I have to set up an account to buy tickets?
Yes, the first time you buy tickets on the website, you will be asked to create a password to set up an account. Next time you visit, just use your email and password to login and use your saved contact details. Creating an account helps us manage your tickets, provide better customer service, and ensures a secure and personalised experience.
Where do the funds raised from the Lottery go?
The RSPCA Lottery is the fundraising program of the RSPCA, and every ticket purchase directly enables RSPCA to provide vital care to animals in need across Australia. More information is available here. The RSPCA is a registered charity with the Australian Charities and Not-for-profits Commission.
Can I support the RSPCA community without purchasing a ticket?
Of course! You can support the RSPCA through a Direct Donation here or find out more about leaving a Bequest here.
Can I buy a ticket if I am an employee, an employee's family member or volunteer of RSPCA?
No, if you are an RSPCA staff member or an immediate family member of a staff member, you are not eligible to purchase tickets in the RSPCA Lottery. However, if you are a volunteer with the RSPCA, you are welcome to buy tickets and participate in the lottery. If you have any questions or need further clarification, please contact our support team at [email protected].
My Account
How do I contact customer support?
- Email: [email protected]
- Webpage: Customer Support
- Call: 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST)
How do I create an account?
- On the RSPCA Lottery homepage, click on Login
- Enter the email you would like to use for your new RSPCA Lottery account
- Enter the rest of your details and create a password to finalise the creation of your account
- Click Create Account to finish making your new account
How do I know if I already have an account?
Enter your email address when the website requests it. If you already have an account, you’ll be asked for your password. If you don’t have an account, you’ll be able to enter your contact details and create a password to set up your account.
How do I log into my account without buying tickets?
Click on Login in the top right corner. Enter your email and password.
How do I update my contact details?
- Log in to your online account by clicking on Login and entering your email address and password
- Click on My Account at the top right
- Click on My Details under My Settings
- Review your contact details and, if you want to make changes, click on Edit Account Details. To update your name, please contact us by email [email protected] or call our friendly Contact Centre Team on 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST).
How do I update my payment details?
To update your credit or debit card details you can contact our friendly Contact Centre Team on 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST) and they’ll take you through our secure updating process.
Or, updating your card details on your Supporter Account online is easy! Simply:
- Log in to your online account
- Click on My Account at the top right
- Click on Cards and Accounts under My Funds.
- Click on Add New Credit or Debit Card and enter your new card details
How do I close my account?
If you are a Pet Supporter Club member, the Pet Supporter membership must first be cancelled prior to closing your account. To cancel your Pet Supporter membership and/or close your account, please contact our Customer Support team at 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST) or email [email protected] with your request. Please refer to our Privacy Policy for more information about how we use your data in the event of an account closure. If you would like to make changes to your Pet Supporter membership, please refer to the Pet Supporters FAQs section for more information.
Ticket Information
How much are tickets?
Tickets are $10 each. To view our ticket book options, please view the Buy Tickets page.
How do I receive my tickets?
Tickets are sent to the email address you provided us at the time of purchase. If you cannot see your ticket in your email inbox, check your Junk or Spam folders and ensure you add RSPCA Lottery to your Safe Senders list. If you would prefer to receive your tickets by mail only, please advise us by contacting [email protected] or 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST).
If I order tickets late in the Lottery or on the closing date, are my tickets still included in the draw?
All valid ticket orders placed before the time of the close of the Lottery will be entered into the Draw. Customers whose orders for tickets are received after the close of the Draw will be sent tickets in the next Lottery. If these tickets are not wanted, they can be returned prior to the close of this new Lottery for a refund.
How many tickets do you sell per Lottery?
The total number of tickets available for sale in a draw varies from Lottery to Lottery. To view the maximum amount of tickets available for sale in the current Lottery, please visit our Lottery Terms & Conditions page.
Can I choose my own ticket numbers?
Unfortunately not. The RSPCA Lottery utilises an automatic ticket number allocation program when distributing tickets to supporters. As such, particular ticket numbers cannot be chosen.
Prize Information
How will I know if I win a prize?
All winners are contacted directly via email, phone or post if required. Our 1st Prize Winner receives a phone call following the draw.
How many prizes are available?
Each year there are 76 prize draws up for grabs they include:
- 6 x main prize draws
- 6 x $5,000 gift card multi ticket bonus draws
- Weekly Pet Supporter $1,000 gift card draws
- Monthly Pet Supporter $5,000 gold bullion draws
What is the Pet Supporter Draw?
As a Pet Supporter you are automatically entered into special draws only available to Pet Supporters. They include:
- Weekly Pet Supporter $1,000 gift card draws
- Monthly Pet Supporter $5,000 gold bullion draws
If I win Gold Bullion, what are my options?
When you win Gold Bullion, you have several options:
- Convert the gold value to cash and have this deposited in your nominated bank account
- Have the gold physically sent to your nominated postal address
- Store the gold (minimum $10,000) with our supplier
Please note that gold selling costs and market variations may apply when selling the Gold Bullion.
Payment
What are my payment options?
RSPCA Lottery supporters have a number of payment options. Tickets can be purchased easily online or over the phone with one of our friendly team (1800 370 739 Mon-Fri 10:00am-7:00pm AEST). Your payment options include:
- Credit Card/Debit Card
- PayPal
Can I set up my Pet Supporter Club membership with PayPal?
No, you cannot set up your Pet Supporter Club membership using PayPal. PayPal is only available for single ticket purchases. For setting up a membership, you will need to use other payment methods, such as credit or debit cards. If you have any further questions or need assistance with your membership setup, please contact one of our friendly team on 07 3065 9128 (Mon - Sat: 8:30am - 7:30pm AEST) or email [email protected].
Is ordering tickets through the RSPCA Lottery website secure?
Your personal security is of utmost importance to us. When you purchase tickets from the RSPCA Lottery, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard, and is the same encryption technology used by banks.
We do not keep your Credit Card details on our servers. Rather, the information is passed directly to our banking institution when your ticket order is processed.
The RSPCA Lottery is a Payment Card Industry Data Security Standards (PCI DSS) compliant company. We are audited regularly to ensure that we abide by strict data security standards so we can continue to maintain this security level within the industry.
Pet Supporters FAQs
What is the RSPCA Lottery Pet Supporter Club? What are the benefits?
By becoming a Pet Supporter, you're not only putting yourself in the draw to win amazing prizes but you’re also making a significant difference in the lives of animals in need. As a Pet Supporter, you’ll enjoy exclusive draws and numerous tail-wagging benefits, including:
- Convenient monthly entries into 6 lotteries every year
- Automatic entry into 12 x $5,000 gold bullion draws
- Automatic entry into weekly $1,000 gift card draws
Oh, and did we mention it is free to join and you can cancel anytime?
How do I become a Pet Supporters member?
It’s free to become a Pet Supporter! Simply purchase a recurring monthly subscription.
Online: Visit our Pet Supporter Club page here, follow the prompts and click 'Upgrade to Subscription' to join the Pet Supporter Club.
Phone: Call 1800 370 739 (Mon-Fri 10:00am-7:00pm AEST) and ask one of our friendly team members how you can join the Pet Supporter Club.
I’m a Pet Supporter Club member, how do I update my subscription amount or payment details?
- Click on My Account in the top right corner
- Enter your email and password.
- To update your payment details, click on Cards and Accounts to add or remove cards from your account.
- To change the amount of your Pet Supporter Club membership, contact our Customer Support Team.
- When you next buy tickets for the amount you want, select “Pet Supporter Club” to make this your new Pet Supporter Club membership amount for future lotteries.
- Alternatively, simply email [email protected] or call 07 3065 9128 (Mon - Sat: 8:30am - 7:30pm AEST) to discuss your options.
How do I cancel or pause my membership?
Contact our Customer Support team at 07 3065 9128 (Mon - Sat: 8:30am - 7:30pm AEST) or email [email protected] with your request. One of our friendly team members will be in touch to assist you.
As a Pet Supporter, can I choose how frequently I am charged?
No, all Pet Supporters are charged a monthly subscription at a denomination you set. Unfortunately, we cannot manually override or change the frequency of any Pet Supporter subscriptions from monthly. You can cancel or change your membership anytime by calling us on 07 3065 9128 or emailing [email protected].
I used to be a Pet Supporter in the RSPCA Raffle, why I am no longer receiving my monthly tickets?
We’ve upgraded the RSPCA Lottery to offer you even bigger and better prizes, including access to 64 Pet Supporter bonus draws every year!
The previous RSPCA Raffle, powered by Insight CFS, has concluded. This means you will no longer receive tickets in ongoing RSPCA draws. The new and improved RSPCA Lottery will now replace the old raffle but will still continue to support animals in need.
To continue your support of the RSPCA, join the all new Pet Supporter Club today by visiting our Pet Supporter Club page here, or by phoning our friendly support team on 1800 370 739 (Mon - Fri 10am - 7pm AEST).